Any purchases made outside of yuko-usa.com are not valid. Please contact the appropriate stores for return policy information.

Online purchases made through yuko-usa.com are valid for exchange, credit or refund within 30 days of purchase. All return without proper return authorization will not be accepted. Please contact customer service (1-877-985-6797) or email us at info@yuko-usa.com prior to any returns. All returned items must include a copy of the invoice of when the items where purchased.

 

All returns must be unused and in resalable condition to be accepted.

When returning, pack the items securely to avoid any damage during shipment. Any items damaged during shipment may not be eligible for a refund.

Shipping cost will not be refunded

 

We reserve the right to determine the saleability of the return items. Refund and credit checks will be issued within 10 days of accepted return. Please allow 2 billing cycles for refund to appear on your credit card statement. Any valid returns past 30 days can be eligble for a credit on your account. Credit offer will expire after 1 year of invoice date.

 

Damaged, Defected or Wrong items

 

Should you receive damaged, defected or wrong items please contact the customer service (1-877-985-6797) or email us at info@yuko-usa.com within 30 days of purchase date. Once the problem is fully investigated, we will send you a return label along with the instruction and refund you the items and with the shipping cost.